The influence of office supervisors' competence in enhancing personnel records management in local government authorities in Tanzania

Document Type : Original Article

Author

Institute of Accountancy Arusha

Abstract

The study assesses how office supervisors' skills, knowledge, and leadership abilities impact personnel records management. A quantitative research design was employed, utilising structured questionnaires to collect data from 179 office supervisors across selected LGAs. The findings reveal that the Office Supervisor’s Competence has a significant positive influence on Personnel Records Management, as indicated by the path coefficient (β = 0.489, p = 0.001). This suggests that competent office supervisors contribute to better adherence to record-keeping policies, improved accessibility of records, and enhanced confidentiality. The originality of this study lies in its contribution to the growing body of knowledge on records management within the context of LGAs, specifically emphasising the role of office supervisors as key enablers of effective personnel records management. Based on the findings, the study recommends the development of a standardised competency framework for office supervisors, mandatory continuous professional development programs, and increased investment in digital records management infrastructure. Future research should explore the role of emerging technologies and leadership styles in strengthening personnel records management practices.

Keywords

MSA-Management Sciences Journal
Volume 4, Issue 4
November 2025
Pages 76-95

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